- Item Availability
- Order Cancellations
- Order Processing
- Payment Methods
- Personal Cosmetics Products
- Returns and Exchanges
- Security Online
- Shipping Options
You will be charged for your order at the time of purchase. Occasionally, orders or parts of an order are cancelled by our system for various reasons. See, Order Cancellations. If your order is cancelled in whole or part, the full amount of the cancelled order will be credited back to the method of payment you used to place your original order. If you need any assistance with billing questions, please contact us via email. We will be happy to assist you.
Temporarily Out of Stock/Backordered Items
If an item selected is temporarily out of stock at the time of your order, you will be notified via email and advised of the expected ship date of the backordered item. Backordered items are shipped as soon as they are available. If there are other items in your order that are in stock, they will be shipped to you. Please be assured that you will not be charged for any item until it is shipped. If for any reason you wish to cancel a backordered item, please contact Customer Service via email. We will be happy to assist you.
Occasionally, orders or parts of an order are cancelled by our system for various reasons. Some reasons are:
Item(s) not available.
Difficulty in processing payment information.
Cannot ship to address provided.
Duplicate order was placed.
Cancelled due to a customer request.
If your order is cancelled, you will receive an email notice alerting you to the cancellation. You will not be billed for any cancelled items. If you are interested in placing a new order or if you have questions about a cancelled order, please contact Customer Service via email.
Most orders are processed within 12 hours of receipt (processing time does not include weekend days). Orders placed on Saturday and Sunday will be processed the following Monday. Orders with Priority Shipping will be processed the same day if received by 3:00 PM EST (except major holidays). Overnight Service and 2nd Day shipping orders placed by 3:00 PM EST will be processed and shipped the same day, depending on product availability.
Amara Cosmetics accepts the following methods of payment:
American Express, Visa, Mastercard, Discover and PayPal.
For order outside the U.S. please pay by PayPal only. Please be sure to enter a postal code before checking out. If you do not have one, you can enter any five digit number and you will then be able to proceed to check out with PayPal.
We’re sorry, we do not accept the following methods of payment:
CODs, personal checks, money orders, credit cards with billing address outside the United States, gift certificates.
For your security your billing name and address must match that of the credit card used for payment. We reserve the right to cancel any order that does not meet these criteria.
Products available on our website, and any samples we provide to you are for personal use only. You may not sell or resell any products or samples you purchase or otherwise receive from us. We reserve the right, with or without notice, to cancel or reduce the quantity of any order to be filled or products to be provided to you that we believe, in our sole discretion, may result in the violation of these Terms and Conditions.
Your purchases of Amara Cosmetics products are 100% satisfaction guaranteed. If for any reason you are not completely satisfied with your Amara Cosmetics purchase, simply return the unused portion within 15 days of purchase accompany by the original receipt for a refund of the purchase price or, if you prefer, exchange or credit towards another Amara Cosmetics purchase. Please note there is a restocking fee of 25% on any returned products. We do NOT accept brush returns due to sanitation. Please contact customer service via email to obtain your Return Authorization and instructions on returning the products.
All refunds will be credited in the form that the payment was received. For example: if you purchased the product by a specific credit card that same card will be used for the refund.
We recommend that your return or exchange be sent via UPS or insured Parcel Post for your protection and to insure prompt delivery.
We’re sorry, but shipping fees are not refundable.
For additional information on returns and exchanges, please contact customer service via email and we will be happy to assist you
At Amara Cosmetics, we appreciate how important security is to you. We implement various security measures in accordance with industry standards to protect the security of your personal information, both on line and off line. If you have any questions about security on our website, please contact us via email and we will be happy to assist you.
Amara Cosmetics orders are shipped and delivered on business days (Monday through Friday, excluding major holidays). Please be sure to provide us with a complete shipping address. We are not responsible for incomplete shipping addresses and items returned for this reason will not be eligible for a refund.
Most orders with Standard Service are delivered within 2 -3 business days from the order’s ship date. Most orders destined for P.O. Boxes are delivered within 5-6 business days from the order’s ship date. As a courtesy to our customers, free shipping will be provided for any order over $40.00 shipped by standard service in USA.
All international orders must be paid via PayPal, which accepts all forms of payment. All international orders are shipped via the U.S. Postal Service Priority Mail. Delivery time varies depending on location. Once the order is shipped, you will receive email confirmation containing the tracking number for the package. Once payment is processed, the order will ship within 1-3 business days.
* There $25 US Dollar for all the international shipping *